Privacy Policy
Effective Date: November 09, 2024
At Merchilly, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase on our website merchilly.com. By using our site, you agree to the practices described in this policy.
1. Who We Are
Merchilly is a U.S.-based company specializing in custom-printed apparel and personalized gifts.
For questions about this policy or your personal data, contact us at:
📧 [email protected]
2. What Information We Collect
We collect information when you interact with our site, including:
During browsing and checkout:
- Products you’ve viewed (to help show recently viewed items)
- Location, IP address, and browser type (to estimate shipping, taxes, or for analytics)
- Cart contents (tracked with cookies while you browse)
- Shipping and billing addresses
- Name, email address, phone number
- Payment details (processed securely by PayPal, Stripe, or other providers)
- Optional account info like username and password
We use this information to:
- Process and fulfill orders
- Ship products and send order updates
- Respond to requests, complaints, or refunds
- Prevent fraud and ensure secure payments
- Set up and manage accounts
- Comply with legal obligations such as taxes
- Improve our store experience
- Send marketing messages, if you’ve opted in
3. How Long We Keep Your Information
We store your data only as long as necessary for the purposes we collect it.
- Order information: retained for 7 years for tax and accounting purposes
- Account information: retained as long as your account is active
- Comments or reviews: retained unless you request deletion
4. Who Has Access
Members of our team who need it to perform their job may access your information:
- Administrators and Shop Managers can access:
- Order information: what was purchased, when, and where to ship
- Customer information: name, email, billing and shipping addresses
Access is strictly limited to fulfill orders, process refunds, and provide support.
5. Sharing with Third Parties
We share information with trusted third-party service providers only as necessary:
- Payment processors: PayPal, Stripe — for secure payment processing
- Shipping carriers: to deliver your orders
- Print-on-demand partners: to produce and fulfill your products
- Email services: to send order confirmations and updates
- Advertising platforms: Google Ads, Facebook, Microsoft Ads (only if you consent)
6. Interest-Based Advertising & Your Choices
We may work with advertising networks that use cookies or similar technologies to show you personalized ads.
You can opt-out of interest-based advertising by visiting:
Note: Opting out does not mean you won’t see ads — they just won’t be personalized.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Track cart contents while you browse
- Personalize your experience
- Analyze site usage to improve our services
- Show relevant advertising (if you consent)
You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy.
8. Your Rights
Depending on your location, you may have the right to:
- Access or correct your personal data
- Request deletion or portability of your data
- Withdraw consent at any time
- Opt-out of marketing or data collection
To exercise your rights, contact us at: [email protected]
9. Data Protection
We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with a new effective date.
11. Opt-Out Instructions
If you do not agree with this Privacy Policy, please stop using our website.
You may also request deletion or management of your data at any time via [email protected].
Thank you for trusting Merchilly.
Your privacy is our priority. 🖤
— The Merchilly Team